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Open letter to Arturia

15. November 2016 - Erfahrungsbericht, Taste

Dear friends in Grenoble,

I really appreciate your development as a company and I am impressed by the way how you developed your portfolio over the years. You made the unusual step from software to analog hardware. The current top instrument, a very impressive monophonic synthesizer immediately caught my eye – the MatrixBrute. And then some weeks ago, straight out of nowhere, you introduced a new analog drum machine – the DrumBrute. Needless to say I ordered that one, too.

However, I have so say that you disappointed me, too. Unfortunately, not just once.

For any company it is hard these days to develop new products and sell them at prices the market accepts. I can understand that for a mid sized company it is even harder. Therefore it is a wise decision to release a product only when it is finished and working. And I think this is the main driver behind the many postponed release dates of the MatrixBrute.

We are all aware of the ongoing discussions for example on gearslutz.com. If the same people would spend their time to make music, the world would probably be a better place. Somehow now I feel the urge to join in with those disappointed voices. And now, I’ll tell you why: yesterday I was told (again and again and again and again) that the delivery of my MatrixBrute is delayed – now to January 2017. If you count the „agains“ then you get an idea of how often the scheduled date was postponed.
And with the DrumBrute you are doing exactly the same! At first it should have been delivered at the beginning of November, then it was delayed by a week, then to November 21st and now I was told that it should arrive at the beginning of December. Well, let’s see…somehow I have my doubts.

Now, with January 2017 as delivery date for the MatrixBrute in mind, I hope you are aware of the fact that Winter NAMM will take place in Anaheim at the same time. I am pretty sure we will see some new things there. And guess what…I am thinking about not waiting any longer. If the MatrixBrute is good, which I believe and truly wish for Arturia, then I will maybe get one at a later date – 2nd hand. Because what I have learned from this experience so far is, that I don’t really need the MatrixBrute.

Yours sincerely,
Peter

ps: If you check all the products I registered on your webpage, you will see that I am a loyal Arturia customer. 🙂

ADDENDUM November 18th – IMPORTANT NOTICE:
To be fair – I just received the information that my Arturia DrumBrute will be delivered on Monday or Tuesday next week. Thumbs up and thank you friends! The DrumBrute will for sure help me to wait until the MatrixBrute arrives.

Schlagwörter:

16 thoughts on “Open letter to Arturia

Superwaldi

I – as a loyal Arturia customer – agree here. Arturia seems to have the right sense to develop products which meet the market’s demand nealry perfectly. They have good skills in doing the matching marketing.

But on the other hand it is easy to find unsatisfied customers as it comes to points of service. I could name some examples, which have disappointed me personally dealing with them…

Arturia develops cool stuff, but lags in questions of service.

On the other hand I can recommend to contact their distributor. Here in Germany Tomeso does a perfect job.

Reply
    Peter M Mahr

    Hi Superwaldi,

    I am glad to see that it is not only me. And I appreciate your comment a lot. The last thing I’d like to have is (another) Arturia bashing. I completely agree to what you wrote about their skills.

    It is important for me to add, that Arturia’s Swiss distributor does a great job too. Actually Mr. Kaelin always responded fast and friendly. ?? I just would have preffered a smaller number of release dates and at least a final one.

    Best regards,
    Peter

    Reply
Marc Brassé

To overexpand can lead to a very dangerous spiral. In the case of the Matrixbrute other factors could however also be at play. Although I love the conceot myself it is not a very cheap machine and will therefore not be a runner in the same way as the Mini- and Microbrute are. The Micro actually seems to outsell the Mini by far. Cheap and cheerfull is what counts. Who needs 2 ADSR’s if you don’t get that concept anyway? The new drumcomputer is another (price)cracker. So the matrixbrute could actaully be the victim of the „we’ll do that when we have the time. This one comes first“-effect indeed. They must presently be putting al their recourses in that Drumbrute. Sad for the Matrixbrute but understandable from a commerical standpoint. The Matrixbrute is more a „see, we can also make demanding hardware“ project but the actual demand from the market might have been disapponting. We just dicussed Yamaha CS’s elsewhere. Which one was built in larger numbers: The CS80 or the CS5? Not to speak of the GX1. For a company the marbles from the total market are what counts, not the sales generated by their msot loyal customers. Sad but true. I fully understand your feelings though.

Reply
    Peter M Mahr

    Valuable point Marc.

    As mentioned above, I truly wish the MatrixBrute becomes a big success for Arturia. The MB actually fits very well to our discussion we have in the Acxel blog entry. The MB seems to be a player’s dream and it could become a perfect companion for my (small) Modular. However, the amount of functions and possibilities of this instrument might have caused more challenges than expected. My hope is, that there are no further delays, or they just name one date later next year but that’s it. With the other procedure I am losing trust.

    Reply
      Georg

      Hi Peter,

      just relax and enjoy life. Guess what, that’s why I prefer mostly to buy vintage 😉

      Georg.

      Reply
        Peter M Mahr

        ?

        Peter

        ps: There is no vintage synthesizer which can compete with the MatrixBrute. 😉

        Reply
          Marc Brassé

          You’re joking, right? Although the concept of the Matrixbrute is also very much my thing (I’ve even dreamt up very similar idea’s myself, although I would alas not be able to build them) but in essence it is of course a Minibrute+. Still a great monosynth but let’s not go into overdrive with such claims before the Matrixbrute can actually be bought. For instance: The Minibrute has less character then I hoped for when I first read the specs.

          Just another opinion though.

          Reply
          Peter M Mahr

          Marc,

          You know me well. But it was kind of a joke, however, with some truth in it.

          To me, the MatrixBrute is more than a Minibrute+. Starting with the sound sources, the two filters, the way how you can combine them, the different modulation sources, the modulation matrix, the sequencer with all the connections, etc. Therefore the MatrixBrute caught my eye right away.

          Please correct me, but with the exception of DSI’s Pro-2, which is a great monophonic synthesizer, I do not know of any monophonic as flexible as the MatrixBrute. The Voyager is a great synthesizer, especially the XL version with all its connections, but is lacks the flexibility of the filter section and the sequencer for example.

          I more than happy to have more than one opinion here. Also regarding my „open letter“ and of course in regards to the MatrixBrute.

          Peter

          Reply
          Marc Brassé

          Dear Peter,

          Of course I did not want to start a row either. It is just that such bold claims are often very subjective. Again, the Matrixbrute is a very nice concept but I’d rather have people proclaim their own favorites then to claim that there is a universal „best ever“. For me the best analog synth ever is polyphonic and has velocity and poly aftertouch (Yeah, you know the one). By the way: Most things you describe can be found on a family member, the CS30. Granted, the sequencer is not as flexible but everyhting else surely is. And that is only one single example, which by the way is more the 35 years old. A lot of great synths out there are not loved at all just because people keep claiming that certain other ones are the „best ever“. Minimoog? Great sound but actually not that flexible. Still they restart it’s production. I’d rather buy a Matrixbrute then. Oops, did I actually just say that? 🙂

          Reply
          Peter M Mahr

          🙂

          Dear Marc,

          You are right about bold claims. Actually I added the „ps“ on the next day to respond to Georg in the appropriate way (we are friends so I guess we know exactly how to take the other’s words 🙂 ).

          However, I completely forgot about the CS-30. Thank you for reminding me on this synthesizer.

          „Best ever“ … hard to say. I would prefer „best at the moment“, or probably better „one of the best at the moment“. But the more I think about it, the less meaning I can identify. What does it actually mean? If I have a look into the mirror, then it shows me someone who considered selling the M15 some months ago and now I have exactly the opposite feeling. It became one of the most interesting instruments…. because I spent time and I did what I always liked the most, play and tweak the knobs, make music, create an ambience, etc. And I am looking forward to the day I will try this with the MatrixBrute.

          Peter

          Reply
          Georg

          For the look of it I use my Waldorf WAVE to simulate the Matrixbrute. To prevent the feeling Peter is describing I never sell stuff. CS30 is cool, but I never understood it. It is like using an HP calculator based on Reverse Polish Notation or coding FORTH.

          🙂

          Reply
          Peter M Mahr

          ad HP calculator – ?

          By the way, an hour ago House of Sound sent me the Arturia DrumBrute delivery information. Thumbs up!
          [And as you expect from me – I have added this very positive fact as an Addendum]

          Reply
          Marc Brassé

          Waldorf Wave, eh? Also a nice candidate for „the best ever“. I’ll still have to do with an XT.
          If you know the CS series well enough the CS30 is actually not that mysterious, the only real trouble being that choosing the modulation destiantions is not very intuitive. The rest is just CS-seris at it’s best. So individual resonance contollers for both the low pass and high pass filter, extra parameters in the Filter EG, sinewave added after filter. These are actually very soudn deccisisons, even if the others did not copy them. Not that I own a CS30 though. Can’t own them all.

          Reply
Peter M Mahr

Just received.

„Der voraussichtliche Liefertermin ist der: 11.01.2017“

Reply
    Marc Brassé

    It’s totally worth the wait. Wish I had the cash lying around. Sounds like the ultimate mix between a Minimogg and a Korg Mono/Poly.
    https://www.youtube.com/watch?v=Ggtee2-Mt-o

    Reply
      Peter M Mahr

      Well… I am not as much convinced as you Marc. But I did not have much time for music recently anyway.

      Peter

      Reply

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